Refund & Cancellation Policy
Last Updated: June 28, 2026• Transparent Billing Rules
At Batchbound, we build flexible workspace tools designed to keep your label making operations compliant and running smoothly. Because we value transparency, we have outlined our exact refund criteria, subscription life cycles, and cancellation mechanics below. No complex jargon, no hidden loopholes.
1. How to Cancel Your Subscription Online
You can cancel your subscription plan at any time. We believe canceling should be just as easy as signing up. You don't need to hop through call centers or fill out extensive surveys.
Standard Self-Service Steps:
Log into your safe account dashboard and open your local Billing & Settings Panel.
Click the “Manage Subscription” toggle link to instantly initialize the secure checkout connection window.
Select “Cancel Plan”. Your subscription will immediately freeze further automated charging cycles.
2. The Batchbound 14-Day Money-Back Guarantee & Fair-Use Rules
If you initialize a monthly or yearly recurring membership tier and discover our design frameworks do not fit your production flow, we back your first purchase with our **14-day money-back guarantee**, subject to fair-use digital consumption standards.
Fully Refundable Scope:
- Initial activation of any recurring Monthly subscription.
- Initial activation of any recurring Annual subscription.
- Accounts that have experienced technical delivery bugs preventing any file generation.
- Requests submitted cleanly within 14 calendar days where core assets have not yet been heavily consumed.
Non-Refundable Exceptions (Anti-Abuse):
- Accounts that have actively generated, exported, or downloaded more than 5 print-ready full sheets or label asset variations.
- Under global consumer protection laws for digital assets, downloading/consuming the core software outputs immediately executes the service and waives the unconditional 14-day right to cancel.
- On-Demand standalone label credit packs once any single asset download has been processed.
- Subsequent automated plan renewals where an ahead-of-time cancel trigger was forgotten.
- Accounts flagged for systematic batch-scraping, infrastructure misuse, or shared login profiles.
3. Transaction Disbursal via Paddle
Because our payment operations are structured through our global online reseller, all financial adjustments are safely executed via their ecosystem tools.
🔒 Legal Paddle Execution Statement
Refund provisions are officially generated and managed by our Merchant of Record, Paddle. When a refund request is authorized by our internal legal team, Paddle issues the direct transaction commands back to your original source node.
4. Credit Disbursal Processing Timelines
Once a refund state changes to approved inside our terminal records, the physical transfer of funds is governed by banking clearing networks.
• Credit/Debit Cards: Typically takes 5 to 10 business days for the balancing adjustments to appear directly on your bank statement layout.
• PayPal/Alternative Wallets: Typically reflects inside your active digital balances within 48 hours following approval flags.
5. Data Treatment Post-Cancellation
When you trigger a normal cancellation path, your account is not instantly wiped. Your custom ingredient databases, custom layouts, and recipe models remain safely frozen on your dashboard configuration page. You can log back into your workspace layout to reactivate premium tools at any point without losing past setups.
Need billing or payment support?
Have an issue with an accidental charge renewal or need a clean invoice receipt variant for your accounts? Our data desk is here to help.